Delivery & Returns

These details apply to our wooden planter range. Please check individual furniture and other product listings for their own delivery and assembly information.

Planter dispatch

Planters are normally dispatched within 1–2 days of ordering. Dispatch is when your parcel leaves us; courier transit time is additional. If you need your planter for a particular date, contact us before ordering.

Delivery charges

The 120 × 30 × 25 cm wooden trough planter costs £40.00, with £7.99 UK mainland delivery per planter: £47.99 delivered for one. Prices are checked as of 10 November 2026 and may change. Check the current product page and checkout for delivery availability and charges for your address. Other planter delivery charges are shown at checkout.

Changing your mind

For standard planters bought online, you can tell us you want to cancel within 14 days of receiving the goods. You then have another 14 days to send them back. Email stagbrae@gmail.com with your order number and a clear statement that you wish to cancel. Please contact us for return arrangements before posting.

You are responsible for the direct return delivery cost for a change-of-mind return. You can inspect your planter as you would in a shop. A deduction may apply for handling beyond what is necessary to establish its nature, characteristics and functioning.

Refunds

For an eligible cancellation, we refund the item and the applicable basic outbound delivery charge. If you chose a more expensive delivery service, the extra charge is not refunded. Refunds are made to the original payment method within 14 days after we receive the returned goods or evidence that you sent them back, whichever is earlier.

Damaged, faulty or incorrect items

Please contact us with your order number and a description of the problem so we can arrange the appropriate next step. Photographs can help if available. We cover reasonable return costs for faulty or incorrect goods. Your statutory rights are unaffected.

Business and returns address

Email: stagbrae@gmail.com
Telephone / WhatsApp: 07464 781408